Frequently Asked Questions

Not everyone is familiar with infrared saunas and we understand that. That's why we've started the FAQs section to help customers understand what are infrared saunas and how they work. Also, we'll be more than happy to answer any question to our best abilities.

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Questions

Can a sauna 120 volt 15 amp be used. On a standard household electrical receptacle?

this question was asked by Gene Kaminski on Mar 6th 2018, 07:37 am

Answer and Comments

The 2-Person sauna requires a dedicated outlet. This means while the sauna is in use, nothing on the same circuit breaker should be on. Most circuit breaks power 4-8 outlets in the same room or the same wall.

This comment was posted by Crystal Sauna Support on Mar 6th 2018, 10:44 am

I'm looking at buying the Luxury 2 person sauna. From the pictures, I can't see how to place the backrest without damaging the panels? Help?

this question was asked by Guest on Jan 31st 2018, 11:08 am

Answer and Comments

The panels on our saunas are very strong and flexible. They can withstand 300 lbs per square inch. Leaning the backrest against them, won't damage them.

This comment was posted by Crystal Sauna Support on Jan 31st 2018, 12:12 pm

Hi, I understand that your saunas are not designed to be installed on carpet. A carpeted room is the only space we have in the house where the sauna will fit. Do you have any suggestions to make this work? Thanks you.

this question was asked by Guest on Jan 20th 2018, 10:25 am

Answer and Comments

Our saunas are designed to be placed on any floor type including carpet as long as it's flat and even.

This comment was posted by Crystal Sauna Support on Jan 20th 2018, 11:11 am

Do titanium clips used to clip a brain aneurysm absorb infrared sauna energy and do harm?

this question was asked by Guest on Dec 15th 2017, 12:41 pm

Answer and Comments

Unfortunately, we cannot provide medical advice and we highly recommend you consult your doctor before using a sauna.

Titanium can absorb infrared depending on the size and the thickness of the clips. Also, if it's near the surface of the skin (within a couple of inches) the heat might cause it to slightly expand. The body core temperature can reach up to 100 degrees during a sauna session.

Again, we cannot provide medical advice and highly recommend that you consult your doctor before using a sauna.

This comment was posted by Crystal Sauna Support on Dec 15th 2017, 01:12 pm

Should I unplug my 2/3 person Crystal Infrared sauna when no in use or out of house? My sauna came with remote with colored buttons which is not working. Is it because my sauna did not come with colored spectrum light? Have used the sauna for two days. Absolutely love it!

this question was asked by lynn on Nov 28th 2017, 08:31 am

Answer and Comments

You can keep the sauna plugged in normally without any problem. If you are leaving the house for a few months or a long vacation, you can unplug it. However, the sauna by default is in the off mode so it won't turn on if the power goes off and on.

Could you please let us know which sauna you have so we can see which features it includes and troubleshoot any problem you have with the remotes. You can contact us directly at https://www.crystalsauna.com/support/ for support.

This comment was posted by Crystal Sauna Support on Nov 28th 2017, 09:09 am

what is the watt of one person cedar sauna

this question was asked by Afifa A Afifi on Nov 17th 2017, 08:43 am

Answer and Comments

The one person sauna requires 1250 watts.

This comment was posted by Crystal Sauna Support on Nov 17th 2017, 10:07 am

Where are LH4000 and LC4000 saunas manufactured?

this question was asked by Nicole on Oct 21st 2017, 05:42 pm

Answer and Comments

Our saunas are manufactured in China based on our specifications and meet all the safety and electrical national code requirements.

This comment was posted by Crystal Sauna Support on Oct 21st 2017, 06:17 pm

I have a implant for Parkinson's deep brain stimulus. Is it safe to use the infrared sauna?

this question was asked by Deb on Sep 27th 2017, 05:23 pm

Answer and Comments

Dear Deb,
We cannot provide medical advise regarding implants in a sauna. We highly recommend you ask your doctor if heat (sauna in general) will effect the implant and what's the operating temperature the implant can support.

This comment was posted by Crystal Sauna Support on Sep 27th 2017, 05:27 pm

are stainless steel rods safe in infrared sauna

this question was asked by Guest on Jul 5th 2017, 11:04 am

Answer and Comments

Metal pins, rods, artificial joints or any other surgical implants generally reflect infrared waves and thus are not heated by this system; nevertheless you should consult your surgeon prior to using an infrared sauna. Certainly, the usage of an infrared sauna must be discontinued if you experience pain or discomfort near any such implants.

This comment was posted by Crystal Sauna Support on Jul 5th 2017, 01:59 pm

The plug part to the cord of my sauna is a different style then regular plug. I am in need to use an extension cord and having trouble matching the plug part. Thanks

this question was asked by Jeff Cooper on Jun 19th 2017, 03:07 pm

Answer and Comments

We do not recommend using an extension cord on the sauna because of the power requirements. The sauna requires a dedicated outlet and if you do not have the outlet, we recommend you consult a local electrician to install a new outlet for the sauna. For more information, please feel free to contact us at https://www.crystalsauna.com/contact.php

This comment was posted by Crystal Sauna Support on Jun 19th 2017, 03:12 pm

The electrical information calls out 220-240volt. We this still work with 208volts? Also is this just one electrical connection?

this question was asked by Jamison Miranda on Apr 14th 2017, 01:36 pm

Answer and Comments

Unfortunately the heaters will not be able to reach their full temperature if you use 208 volts. You'll need at least 220 volts in order for the sauna up heat up correctly. The sauna use one power plug (NEMA 6-30).

This comment was posted by Crystal Sauna Support on Apr 14th 2017, 02:51 pm

I am an owner of your 4-5 person crystal sauna. Please may I know how to turn on the color healing feature? Thank You!

this question was asked by Leslie on Jan 1st 2017, 09:14 pm

Answer and Comments

Dear Leslie,
The color lights are controlled by the remote control included with the sauna accessories. Point the remote toward the lights and press any of the colors to turn the lights on. The top button is to turn them off and the bottom with the round arrow is to cycle through the colors. If you can't find your remote or if you have any issue with the lights, please contact us at https://www.crystalsauna.com/contact.php

This comment was posted by Crystal Sauna Support on Jan 1st 2017, 09:17 pm

why don't I sweat at 140degrees for 25 min

this question was asked by sherrie on Dec 14th 2016, 02:48 pm

Answer and Comments

If you are new to infrared sauna, your body needs to adjust to it first. Not being able to sweat could be because of a lot of different reasons. Try the following for a week and see if the anything change.

First, start using the sauna when it's pre-heating. For example, set the sauna to 140, but start using it when it reaches 115-120. When the sauna is pre-heating, all the heaters will be at full capacity and you'll get the most infrared.

Drink plenty of water before, during and after the sauna session.

In the first week, try to take a hot shower before using the sauna, this will help open your pores and let your body sweat.

Use the sauna about 4-5 times the first week, but keeps the sauna sessions short (15-20 minutes).

If you don't see any effect after the first week, please let us know.

This comment was posted by Crystal Sauna Support on Dec 14th 2016, 02:54 pm

How is the wood protected in the sauna inside and outside? Does it have any paint or clear finish?

this question was asked by Guest on Oct 21st 2016, 03:14 pm

Answer and Comments

Our saunas exterior is finish with a clear wood varnish to protect the wood and give a clean furniture finish. The interior of the sauna is raw finished which mean the wood is sanded, but not painted or varnished.

The wood of the sauna is kiln-dried so it wont move, shrink or crack when the sauna is in use.

This comment was posted by Crystal Sauna Support on Oct 21st 2016, 03:18 pm

How do I open the back of the air ionizer to insert the scent pad?

this question was asked by Guest on Oct 2nd 2016, 02:00 pm

Answer and Comments

The back of the ionizer will have an "On" and "Off" sides which refers to "Open" and "Close". Turn the door to "On" and flip the ionizer up side down to take it out. If it doesn't come out, you can use a small flat screw driver to pull it out.

This comment was posted by Crystal Sauna Support on Oct 2nd 2016, 02:01 pm