Frequently Asked Questions

Not everyone is familiar with infrared saunas and we understand that. That's why we've started the FAQs section to help customers understand what are infrared saunas and how they work. Also, we'll be more than happy to answer any question to our best abilities.

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Questions

How do I open the back of the air ionizer to insert the scent pad?

this question was asked by Guest on Oct 2nd 2016, 10:19 am

Answer and Comments

The back of the ionizer will have an "On" and "Off" sides which refers to "Open" and "Close". Turn the door to "On" and flip the ionizer up side down to take it out. If it doesn't come out, you can use a small flat screw driver to pull it out.

This comment was posted by Crystal Sauna Support on Oct 2nd 2016, 01:28 pm

what temp is best to lose weight and how often

this question was asked by Guest on Sep 8th 2016, 02:26 pm

Answer and Comments

The actual temperature will vary from a person to person depending on the ability to perspire. We usually recommend setting the sauna to 130 and start using it when it's around 105 to 110 for 30 minutes three to four time a week. If you just starting using the sauna, we recommend keeping the sessions 15 minutes at two to three times a week to see how it effects you.

Please note, infrared sauna should be a part of a health lifestyle to achieve your weight lose goals. Please go to https://www.crystalsauna.com/health/weight-loss.php for more details. We also shared common steps to help with weight lose on https://www.facebook.com/crystalsauna/posts/1022882857777175

This comment was posted by Crystal Sauna Support on Sep 8th 2016, 02:52 pm

Can portable infra red saunas use regular electric pluggs?

this question was asked by Marla on Mar 3rd 2016, 06:05 pm

Answer and Comments

That will depend on the sauna model and size. The smaller saunas can be plugged into a standard outlet, but it should be dedicated to the sauna only. The larger saunas require either a 120 volts, 20 amps plug or 220 volts outlet.

This comment was posted by Crystal Sauna Support on Mar 4th 2016, 10:27 am

My ION unit won't turn off

this question was asked by Debi Swaney on Jan 10th 2016, 01:13 pm

Answer and Comments

Dear Debi,
You can turn off the ionizer by pressing the Ion or O3 button twice. If you are having a problem with the ionizer, please let us know.

This comment was posted by Crystal Sauna Support on Jan 10th 2016, 01:15 pm

I'm building a sauna within what is essentially a 6'x6'x88"(h) closet. The entrance is 26" wide and of central location. MY QUESTION is what size and number of carbon panels will best equip this sauna? I suppose multiple wall locations would provide the most efficient sauna effect. SECONDLY: Is there a heating ratio that would compare to standard saunas (I prefer a 195-205 degree average)?

this question was asked by GARY ILER on Oct 22nd 2015, 10:29 pm

Answer and Comments

The size and number of panels will depends on the benches setup in your sauna. A 6'x6' sauna requires around 4500 watts (the kit will run at 220 volts). Below is a sample layout with a U shape bench. We can send more details by emails on the installation guide and what's required.

Based on the sample layout, you'll need the following:
Heaters:
Six 25x41
Five 13x41
Two 17x41
One 13x25

Infrared saunas operate at a lower temperature because they heat the body directly instead of heating the air. We always recommend our customers to start using the sauna when it's pre-heating because all the heaters are in full capacity and produce the most infrared. When the sauna reaches the set temperature, the heaters cycle on and off to keep the sauna hot.

It's hard to set a ratio comparing standard saunas with infrared because of the heating method, but when the sauna is pre-heating, the sauna will feel around 170 degrees. As you get more infrared, the sauna will feel warmer and warmer.

Sample Layout

This comment was posted by Crystal Sauna Support on Oct 23rd 2015, 10:58 am

Is the single model available in a left swing?

this question was asked by Guest on Sep 2nd 2015, 11:39 am

Answer and Comments

Only the basic series saunas can be altered for a left swing door.

This comment was posted by Crystal Sauna Support on Sep 2nd 2015, 12:00 pm

Does the sauna come with temperature control and what is the highest temperature it will get?

this question was asked by Guest on Aug 28th 2015, 07:19 am

Answer and Comments

Our saunas come with a temperature and timer controls. The highest temperature setting on the control panel is 140 degrees, but depending on the ambient temperature, the sauna can reach between 130 to 140.

This comment was posted by Crystal Sauna Support on Aug 28th 2015, 09:22 am

My friend has this sauna and said that she paid extra for the sauna not to have radiation. Can you please explain?

this question was asked by Cathy Bindley on Jun 18th 2015, 08:12 am

Answer and Comments

We offer two type of heaters for our Family and Luxury series. Our standard heaters have an average EMF of 19.2 mG from one inch away from the heaters and our ZeroEMF heaters have an average of 2.4 mG.

EMF stands for Electromagnetic Field. EMF is generated whenever electricity run through a wire. Please go to http://www.crystalsauna.com/info/emf.php for more details about EMF and detailed pictures.

This comment was posted by Crystal Sauna Support on Jun 18th 2015, 11:16 am

I am interested in the indoor sauna 2-person with Zero EMF. Which model is this?

This comment was posted by Guest on Jun 18th 2015, 11:50 am

We have a few 2-Person saunas with ZeroEMF heaters option.

2-Person Luxury in Cedar
2-Person Luxury in Hemlock-Fir

2-Person Family in Hemlock-Fir
2-Person Family in Cedar

When you view the sauna, you'll see an option to add the ZeroEMF heaters above the "Order" button.

This comment was posted by Crystal Sauna Support on Jun 18th 2015, 11:59 am

Can I use a sauna if I have breast implants?

this question was asked by Guest on Jun 10th 2015, 11:21 pm

Answer and Comments

Infrared saunas do not penetrate deep enough
Infrared saunas do not penetrate deep enough to have an effect on breast implants. However, we always recommend our customers to consult with their doctor on how will the implant react to heat and pressure. Since silicon absorbs infrared, it might slightly expand when using an infrared sauna.

Also, we only recommend using a sauna only after you fully heal.

This comment was posted by Crystal Sauna Support on Jun 10th 2015, 11:30 pm

What type of cleaner do you recommend to use to clean the inside wood surfaces of the sauna?

this question was asked by ken on Feb 12th 2015, 10:17 am

Answer and Comments

The inside of the sauna can be cleaned with a damp towel (not too wet) and you can use a mild detergent (e.g. Dawn). After using the sauna, simply wipe the surfaces inside the sauna to keep it clean. You can also put a towel on the bench and floor panel to keep them clean while using the sauna.

After a while of use, if there are any stains on the bench or the floor panel, you can use a soft sand paper on the wooden surface to clean it.

This comment was posted by Crystal Sauna Support on Feb 12th 2015, 10:22 am

I have 6 300 watt carbon ceramic heaters. I received your skc100 controller and noticed that it only has 4 heater plugs, but says it will support 2000 watts. Will I be able to split two heaters to one plug? Also how much total power is required? Is one dedicated 20 amp circuit enough?

this question was asked by Guest on Jan 22nd 2015, 08:07 am

Answer and Comments

You can connect multiple heaters into the same sockets. Try to spread the heaters evenly across the plugs (e.g. 2 heaters, 2 heaters, 1 heater, 1 heater). The best approach to connect the heaters into the power box is each wall to a plug.

You total wattage for six heaters is 1800 watts which is 15 amps. You'll need a dedicated 20 amps outlet to support your sauna for continues use (3 hours of usages).

This comment was posted by Crystal Sauna Support on Jan 22nd 2015, 01:00 pm

I am mainly interested in a "sweat lodge" environment for a small room in my home. If the carbon fiber heater heats a person's body and not the air, does that mean that I can't get a sweat going like I could in a regular sauna, where the air is heated?

this question was asked by Guest on Jan 19th 2015, 09:33 am

Answer and Comments

In an infrared sauna a person tends to sweat a lot because infrared penetrate below the skin. Also, since the infrared heaters do not heat the air, the sauna is more comfortable and a person can stay in it for a longer period of time.

This comment was posted by Crystal Sauna Support on Jan 19th 2015, 10:12 am

when will the model lc400 be available to order and is it possible to get a privacy glass........if not will putting film on the outside be affected by the heat??? Where is the power cord located??? Thank you William (Bud) Bull

this question was asked by Bud on Jan 14th 2015, 07:53 am

Answer and Comments

Right now, the estimated arrival date for the LC400 is in the end of Feb. All our saunas have clear glass and we don't have an option to customize it.

We always recommend customers to use decorative glass films on the glass to add privacy or d├ęcor. You can search "decorative glass file" or visit http://www.decorativefilm.com/ for more details.

Adding a glass film will not affect the heat of the sauna because glass by itself reflects infrared.

The power cord is located on the sauna roof toward the back left side. The cord is about 8' long and can reach all the way to the ground.

This comment was posted by Crystal Sauna Support on Jan 14th 2015, 10:34 am

When applying decorative glass films is it applied to the outside surface?

This comment was posted by Jimi on Jan 31st 2015, 07:25 pm

Yes, applying the glass file to the outside surface. Glass reflects infrared so it doesn't get hot in the sauna.

This comment was posted by Crystal Sauna Support on Feb 1st 2015, 11:30 am

What is the width in mm of the swinging glass door? I'm assuming somewhere between 6-8 mm.

this question was asked by Ken on Jan 7th 2015, 05:00 pm

Answer and Comments

The door thickness is 5/16" which is about 7mm.

This comment was posted by Crystal Sauna Support on Jan 8th 2015, 11:46 am

is there a steam system that you sell with these units?

this question was asked by Guest on Dec 8th 2014, 10:33 am

Answer and Comments

All our saunas are dry infrared saunas and a steamer cannot be used with the sauna. Even though the heaters are water resistant, the sauna structure and wiring behind the heaters will need some changes to allow steam to be used.

This comment was posted by Crystal Sauna Support on Dec 8th 2014, 10:36 am