Frequently Asked Questions

Not everyone is familiar with infrared saunas and we understand that. That's why we've started the FAQs section to help customers understand what are infrared saunas and how they work. Also, we'll be more than happy to answer any question to our best abilities.

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The plug part to the cord of my sauna is a different style then regular plug. I am in need to use an extension cord and having trouble matching the plug part. Thanks

this question was asked by Jeff Cooper on Jun 19th 2017, 03:07 pm

Answer and Comments

We do not recommend using an extension cord on the sauna because of the power requirements. The sauna requires a dedicated outlet and if you do not have the outlet, we recommend you consult a local electrician to install a new outlet for the sauna. For more information, please feel free to contact us at

This comment was posted by Crystal Sauna Support on Jun 19th 2017, 03:12 pm