Frequently Asked Questions

Not everyone is familiar with infrared saunas and we understand that. That's why we've started the FAQs section to help customers understand what are infrared saunas and how they work. Also, we'll be more than happy to answer any question to our best abilities.

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Should I unplug my 2/3 person Crystal Infrared sauna when no in use or out of house? My sauna came with remote with colored buttons which is not working. Is it because my sauna did not come with colored spectrum light? Have used the sauna for two days. Absolutely love it!

this question was asked by lynn on Nov 28th 2017, 08:31 am

Answer and Comments

You can keep the sauna plugged in normally without any problem. If you are leaving the house for a few months or a long vacation, you can unplug it. However, the sauna by default is in the off mode so it won't turn on if the power goes off and on.

Could you please let us know which sauna you have so we can see which features it includes and troubleshoot any problem you have with the remotes. You can contact us directly at for support.

This comment was posted by Crystal Sauna Support on Nov 28th 2017, 09:09 am