Limited Lifetime Warranty

Lifetime warranty on wood, controls, and heaters.

Crystal Sauna warrants its products to be free of defects in material and workmanship.

This warranty extends only to:
  1. a retail purchaser of a sauna directly from Crystal Sauna;
  2. the authorized wholesale purchaser of a sauna directly from Crystal Sauna; or
  3. a retail purchaser of a sauna from a Crystal Sauna authorized wholesaler.
However, in the event of a sale, transfer or conveyance of a sauna from any of the three proceeding persons or entities, any rights, duties and obligations associated with this warranty shall be null and void and of no further force and effect. The sauna must be purchased and used within one year of the manufactured date. Freight charges to and from the customer are the responsibility of the customer. This includes freight charges for parts shipped to enable the services of the sauna.

This warranty is void if the sauna has been altered, misused, abused or exposed to water. Such instances shall include operation or maintenance of the sauna in deviation to the published instructions. The warranty extends only to the manufacturing defects and does not cover the damages resulting from mishandling of the product by the owner.

Crystal Sauna shall not be liable for the loss of use of the sauna or other incidental or consequential damages. Under no circumstances shall Crystal Sauna or any of its representatives be held liable for injury to any persons or damages to any properties. Specifications are subject to change without notice.

Since the wood used in our infrared saunas has been kiln dried, a certain amount of expansion and contraction occurs in the wood within a sauna environment. This may result in minor cracks, which is considered normal and not covered under warranty.

ATTENTION: Shipping damage must be notated on the Bill of Lading (BOL). Crystal Sauna must be notified of any damage to your sauna within three (3) business days of signing the BOL. Failure to notify Crystal Sauna within the established time frame will result in the owner taking full responsibility for cost of ALL REPLACEMENT PARTS including shipping and handling fees.

Residential

Lifetime warranty on wood, controls and heaters.


Commercial

5 years on wood, controls and heaters.


AM/FM CD Player

One year manufacturer's warranty.
 
Crystal Sauna