Troubleshooting

If your sauna need service, please start a support ticket. The list below is for general troubleshooting.

The sauna doesn't power on
  • Make sure the power cord is securely connected to the power socket and the control box (on top of the sauna).
  • Make sure the breaker did not turn off.
  • Make sure the control panel white ribbon wire is securely connected.
  • Make sure the power socket is working by trying a different device on the same socket.


Light is not working
  • Replace the light bulb.


Color therapy light does not work
  • Make sure the battery is inserted correctly.
  • Make sure to point the remote directly at the remote receiver (small rounded tip next to the color lights).
  • Try a new battery.


All heaters are not working
  • Make sure to connect the heaters plugs are connected securely to the control box (on top of the sauna).
  • Make sure the sauna is connected to the recommended power supply.
  • Make sure the heat sensor is connected securely.


One or few heaters are not working
  • Make sure to connect the heaters plugs are connected securely to the control box (on top of the sauna).
  • Make sure to connect the heaters plugs under the bench are connected securely.
  • Floor heater and under bench heater are not as hot as other heaters (by design).
  • Make sure the plug behind the heater is connected (you would need to unscrew the heater).


Control panel display is unusual
  • If the control panel temperature display is over 150 or 230, make sure to connect the heat sensor securely.
  • If the control panel time display is -- (two dashes), the sauna is on continues working mode. Press the timer button to return to timed working mode.


CD player is not working
  • If the CD refuses to play, try a different CD. Copied or burned CDs must be finalized.
  • If the radio has a bad reception, extend the antenna outside the sauna roof.
  • If the USB cannot read an MP3 player, use an Aux-In plug and play the music from the MP3 player.
 
Crystal Sauna