Frequently Asked Questions

Not everyone is familiar with infrared saunas and we understand that. That's why we've started the FAQs section to help customers understand what are infrared saunas and how they work. Also, we'll be more than happy to answer any question to our best abilities.

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Questions

My neighbor received what looks like a computer charger cord w/their Model # SCA-60BW unit but doesn't know what it goes to. Please advise. Thank you!

this question was asked by Guest on Jul 14th 2017, 06:03 pm

Answer and Comments

If we sent a power cord for any of our saunas, the instructions will be included in the package. If the wrong power cord was included with the sauna, we will send the correct cord. I'm not sure what the model SCA-60BW refers too.

Your neighbors can call us directly if they have any questions or need more details.

This comment was posted by Crystal Sauna Support on Jul 14th 2017, 06:08 pm

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are stainless steel rods safe in infrared sauna

this question was asked by Guest on Jul 5th 2017, 11:04 am

Answer and Comments

Metal pins, rods, artificial joints or any other surgical implants generally reflect infrared waves and thus are not heated by this system; nevertheless you should consult your surgeon prior to using an infrared sauna. Certainly, the usage of an infrared sauna must be discontinued if you experience pain or discomfort near any such implants.

This comment was posted by Crystal Sauna Support on Jul 5th 2017, 01:59 pm

The plug part to the cord of my sauna is a different style then regular plug. I am in need to use an extension cord and having trouble matching the plug part. Thanks

this question was asked by Jeff Cooper on Jun 19th 2017, 03:07 pm

Answer and Comments

We do not recommend using an extension cord on the sauna because of the power requirements. The sauna requires a dedicated outlet and if you do not have the outlet, we recommend you consult a local electrician to install a new outlet for the sauna. For more information, please feel free to contact us at https://www.crystalsauna.com/contact.php

This comment was posted by Crystal Sauna Support on Jun 19th 2017, 03:12 pm

The electrical information calls out 220-240volt. We this still work with 208volts? Also is this just one electrical connection?

this question was asked by Jamison Miranda on Apr 14th 2017, 01:36 pm

Answer and Comments

Unfortunately the heaters will not be able to reach their full temperature if you use 208 volts. You'll need at least 220 volts in order for the sauna up heat up correctly. The sauna use one power plug (NEMA 6-30).

This comment was posted by Crystal Sauna Support on Apr 14th 2017, 02:51 pm

I am an owner of your 4-5 person crystal sauna. Please may I know how to turn on the color healing feature? Thank You!

this question was asked by Leslie on Jan 1st 2017, 09:14 pm

Answer and Comments

Dear Leslie,
The color lights are controlled by the remote control included with the sauna accessories. Point the remote toward the lights and press any of the colors to turn the lights on. The top button is to turn them off and the bottom with the round arrow is to cycle through the colors. If you can't find your remote or if you have any issue with the lights, please contact us at https://www.crystalsauna.com/contact.php

This comment was posted by Crystal Sauna Support on Jan 1st 2017, 09:17 pm

why don't I sweat at 140degrees for 25 min

this question was asked by sherrie on Dec 14th 2016, 02:48 pm

Answer and Comments

If you are new to infrared sauna, your body needs to adjust to it first. Not being able to sweat could be because of a lot of different reasons. Try the following for a week and see if the anything change.

First, start using the sauna when it's pre-heating. For example, set the sauna to 140, but start using it when it reaches 115-120. When the sauna is pre-heating, all the heaters will be at full capacity and you'll get the most infrared.

Drink plenty of water before, during and after the sauna session.

In the first week, try to take a hot shower before using the sauna, this will help open your pores and let your body sweat.

Use the sauna about 4-5 times the first week, but keeps the sauna sessions short (15-20 minutes).

If you don't see any effect after the first week, please let us know.

This comment was posted by Crystal Sauna Support on Dec 14th 2016, 02:54 pm

How is the wood protected in the sauna inside and outside? Does it have any paint or clear finish?

this question was asked by Guest on Oct 21st 2016, 03:14 pm

Answer and Comments

Our saunas exterior is finish with a clear wood varnish to protect the wood and give a clean furniture finish. The interior of the sauna is raw finished which mean the wood is sanded, but not painted or varnished.

The wood of the sauna is kiln-dried so it wont move, shrink or crack when the sauna is in use.

This comment was posted by Crystal Sauna Support on Oct 21st 2016, 03:18 pm

How do I open the back of the air ionizer to insert the scent pad?

this question was asked by Guest on Oct 2nd 2016, 02:00 pm

Answer and Comments

The back of the ionizer will have an "On" and "Off" sides which refers to "Open" and "Close". Turn the door to "On" and flip the ionizer up side down to take it out. If it doesn't come out, you can use a small flat screw driver to pull it out.

This comment was posted by Crystal Sauna Support on Oct 2nd 2016, 02:01 pm

How do I open the back of the air ionizer to insert the scent pad?

this question was asked by Guest on Oct 2nd 2016, 10:19 am

Answer and Comments

The back of the ionizer will have an "On" and "Off" sides which refers to "Open" and "Close". Turn the door to "On" and flip the ionizer up side down to take it out. If it doesn't come out, you can use a small flat screw driver to pull it out.

This comment was posted by Crystal Sauna Support on Oct 2nd 2016, 01:28 pm

what temp is best to lose weight and how often

this question was asked by Guest on Sep 8th 2016, 02:26 pm

Answer and Comments

The actual temperature will vary from a person to person depending on the ability to perspire. We usually recommend setting the sauna to 130 and start using it when it's around 105 to 110 for 30 minutes three to four time a week. If you just starting using the sauna, we recommend keeping the sessions 15 minutes at two to three times a week to see how it effects you.

Please note, infrared sauna should be a part of a health lifestyle to achieve your weight lose goals. Please go to https://www.crystalsauna.com/health/weight-loss.php for more details. We also shared common steps to help with weight lose on https://www.facebook.com/crystalsauna/posts/1022882857777175

This comment was posted by Crystal Sauna Support on Sep 8th 2016, 02:52 pm

Can portable infra red saunas use regular electric pluggs?

this question was asked by Marla on Mar 3rd 2016, 06:05 pm

Answer and Comments

That will depend on the sauna model and size. The smaller saunas can be plugged into a standard outlet, but it should be dedicated to the sauna only. The larger saunas require either a 120 volts, 20 amps plug or 220 volts outlet.

This comment was posted by Crystal Sauna Support on Mar 4th 2016, 10:27 am

My ION unit won't turn off

this question was asked by Debi Swaney on Jan 10th 2016, 01:13 pm

Answer and Comments

Dear Debi,
You can turn off the ionizer by pressing the Ion or O3 button twice. If you are having a problem with the ionizer, please let us know.

This comment was posted by Crystal Sauna Support on Jan 10th 2016, 01:15 pm

I'm building a sauna within what is essentially a 6'x6'x88"(h) closet. The entrance is 26" wide and of central location. MY QUESTION is what size and number of carbon panels will best equip this sauna? I suppose multiple wall locations would provide the most efficient sauna effect. SECONDLY: Is there a heating ratio that would compare to standard saunas (I prefer a 195-205 degree average)?

this question was asked by GARY ILER on Oct 22nd 2015, 10:29 pm

Answer and Comments

The size and number of panels will depends on the benches setup in your sauna. A 6'x6' sauna requires around 4500 watts (the kit will run at 220 volts). Below is a sample layout with a U shape bench. We can send more details by emails on the installation guide and what's required.

Based on the sample layout, you'll need the following:
Heaters:
Six 25x41
Five 13x41
Two 17x41
One 13x25

Infrared saunas operate at a lower temperature because they heat the body directly instead of heating the air. We always recommend our customers to start using the sauna when it's pre-heating because all the heaters are in full capacity and produce the most infrared. When the sauna reaches the set temperature, the heaters cycle on and off to keep the sauna hot.

It's hard to set a ratio comparing standard saunas with infrared because of the heating method, but when the sauna is pre-heating, the sauna will feel around 170 degrees. As you get more infrared, the sauna will feel warmer and warmer.

Sample Layout

This comment was posted by Crystal Sauna Support on Oct 23rd 2015, 10:58 am

Is the single model available in a left swing?

this question was asked by Guest on Sep 2nd 2015, 11:39 am

Answer and Comments

Only the basic series saunas can be altered for a left swing door.

This comment was posted by Crystal Sauna Support on Sep 2nd 2015, 12:00 pm

Does the sauna come with temperature control and what is the highest temperature it will get?

this question was asked by Guest on Aug 28th 2015, 07:19 am

Answer and Comments

Our saunas come with a temperature and timer controls. The highest temperature setting on the control panel is 140 degrees, but depending on the ambient temperature, the sauna can reach between 130 to 140.

This comment was posted by Crystal Sauna Support on Aug 28th 2015, 09:22 am

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