Frequently Asked Questions

Not everyone is familiar with infrared saunas and we understand that. That's why we've started the FAQs section to help customers understand what are infrared saunas and how they work. Also, we'll be more than happy to answer any question to our best abilities.

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Questions

Do you have demo, blemished, or other discounted units available?

this question was asked by Guest on Aug 22nd 2014, 11:54 pm

Answer and Comments

What is the wattage usage as well as the peak wattage of your respective units (particularly luxury units)?

This comment was posted by Guest on Aug 22nd 2014, 11:56 pm



Each sauna maximum wattage is listed with the products' details under the power requirements.

Once in a great while we have open box and display models sales. Currently we do not have any open box saunas available. To receive updates about special offers, please sign up for our newsletter at https://www.crystalsauna.com/signup.php

This comment was posted by Crystal Sauna Support on Aug 23rd 2014, 03:05 pm

Do you have an adjustable roof vent and/or a vent available installed?

this question was asked by Guest on Aug 22nd 2014, 10:31 pm

Answer and Comments

Yes, all our saunas include an adjustable roof vent.

This comment was posted by Crystal Sauna Support on Aug 23rd 2014, 03:13 pm

What is the jointing of your cedar/hemlock as well as the thickness of the cedar/hemlock? What is the actual micron range and curve profile emitted of the FIR? Should the interior be lightly sanded of the cedar periodically? Or treated in anyway periodically? Thank you.

this question was asked by J on Aug 22nd 2014, 10:23 pm

Answer and Comments

The cedar and hemlock are tongue and groove panels and about 7mm to 8mm thick. The heaters emit infrared wave in the range of 6 to 14 microns. The interior will require light sanding once in a great while to remove any stains. However, using a towel on the bench will protect a bench from staining.

This comment was posted by Crystal Sauna Support on Aug 23rd 2014, 03:13 pm

How sensitive are the panels to moisture/sweat? Is there a way to use or generate steam?

this question was asked by Guest on Jul 9th 2014, 10:26 pm

Answer and Comments

The heaters are water resistant and moisture/sweat will not effect them. However, you cannot use the heaters to generate steam. The heaters have electrical wires behind them and if they are flooded, water will short the sauna's circuit and can cause damage to the main power components.

This comment was posted by Crystal Sauna Support on Jul 9th 2014, 10:43 pm

I have an infrared portable sauna and cannot find the emf rating on it. It is model number ANP-329MIB. Can you help?

this question was asked by ramona caporuso on May 5th 2014, 06:00 am

Answer and Comments

The EMF rating could vary depending on the type of heaters, production and wiring. An easy way to find out is by purchasing an EMF meter, for example Lutron 822-A Fully Digital EMF Meter

This comment was posted by Crystal Sauna Support on May 5th 2014, 10:24 am

I note that the NEMA 6-30 plug is good for 30 amp, but it appears that the model FWC400 is only 2900 watts. Therefore would you recommend a 15 amp or 20 amp 2 pole breaker?

this question was asked by Guest on Mar 18th 2014, 07:34 am

Answer and Comments

The main power box can support 30 amps (4000 watts in 220 volts setup) so we include a NEMA 6-30 plug with our 220 volts saunas. However, the FWC400 sauna itself only needs 15 amps (20 amps recommended). If you install a NEMA 6-30 outlet, the breaker has to match it and should be a 30 amps breaker. If you want to use a 20 amps breaker, you can either replace the power cord plug or run the sauna power cord to the box directly.

This comment was posted by Crystal Sauna Support on Mar 18th 2014, 10:05 am

Does the listed price include taxes and shipping cost? Thank you. Robert

this question was asked by Guest on May 14th 2013, 03:05 pm

Answer and Comments

The listed price includes shipping but not tax. Since we are based in CA, we charge sales tax for orders shipped to CA.

This comment was posted by Crystal Sauna Support on May 14th 2013, 03:51 pm

Are the glass door panels tinted,smoked or clear.

this question was asked by Brian on May 14th 2013, 06:44 am

Answer and Comments

The glass door and windows in our saunas are clear. You can always use decorative films on the outside of the glass if you would like to add more privacy.

This comment was posted by Crystal Sauna Support on May 14th 2013, 10:49 am

Why is a sauna warm up necessary if IR rays are produced immediately? What do the side panels weigh per piece approximately? I am 70, but in good shape. Can you add a longer power cord if required, my power oulet is on the right front corner of where the 1 person family unit would be placed. It is a dedicated 20A outlet. Would the 8 foot cord route over the top and down the right side to an outlet placed there at 16 inches from the floor or is it too short? Can the unit be placed on 1x4 or 2x4 runners or ??? and slid back into the recess I created for such a unit easily?

this question was asked by Greg on Jan 6th 2013, 10:31 am

Answer and Comments

Dear Greg,
The infrared heaters require a few minutes to reach their full capacity and the pre-heating is to make the sauna feel more comfortable. Some users like to use the sauna when it reaches 105 and some like it around 125. With an infrared sauna, you should start using it before reaches the set temperature. For example, if you set the sauna to 130, you should start using it at 120.

The panels for the 1 person family can be around 50 to 60 lbs each (front panel is heavier because of the glass door). We recommend at least two people to move and install the sauna.

If you are facing the sauna, the power cord will come from the top left (toward the back) on the sauna and it's about 8' long. It can reach all the way to the ground on the right or left of the sauna on the back side. If you would like to use an extension cord, it will have to support a minimum of 15 amps for the 1-person sauna (14 AWG wires).

You can place the sauna on a runner and slide it into the area you've created. Just make sure the ground is cleared and leveled when you slide the sauna. Also, when sliding the sauna, it's recommend to push it from the bottom.

This comment was posted by Crystal Sauna Support on Jan 6th 2013, 12:59 pm

Can I use an ipod, ipad or iphone with the sound system?

this question was asked by Guest on Nov 6th 2012, 04:11 pm

Answer and Comments

Yes, you can use an MP3 player (such as an iPod) with the sound system. The CD player includes a USB and Aux-in plugs.

Before using your MP3 player inside the sauna, please review the user manual on your iPod, iPad or any other electrical devices before using them inside the sauna. The manual should mention the operating ambient temperature. According to Apple website, the iPod operating ambient temperature is 32° to 95° F (0° to 35° C).

This comment was posted by Crystal Sauna Support on Nov 6th 2012, 04:13 pm

Can you lean against the walls?

this question was asked by Guest on Nov 6th 2012, 04:08 pm

Answer and Comments

Yes, you can lean directly on the walls and heaters. The heaters are flexible and can bend without breaking. If the heaters feels hot, you can use the portable backrest to add some distance or use a towel.

This comment was posted by Crystal Sauna Support on Nov 6th 2012, 04:10 pm

What the installation steps and how to setup the sauna?

this question was asked by Guest on Nov 3rd 2012, 11:25 am

Answer and Comments

The sauna will arrive in three boxes and require assembly. On average it takes two people about one hour to setup the sauna. You can view the complete installation step at https://www.crystalsauna.com/crystal_sauna_manual.pdf

This comment was posted by Crystal Sauna Support on Nov 3rd 2012, 11:26 am

Should I wear hat/towel on my head to cover hair? In a traditional (both wet & dry saunas), it is necessary to cover your head - to protect hair and to protect from head overheating. I wonder how that works in Infra-Red sauna.

this question was asked by Elena on May 20th 2012, 10:39 am

Answer and Comments

Infrared saunas operate at lower temperatures than traditional saunas (dry or wet) so they don't affect the hair as much. If you feel your hair is dry after using the sauna, than using a damp towel during the sauna session will help. This is a personal choice and will vary from one person to another.

This comment was posted by Crystal Sauna Support on May 20th 2012, 10:51 am

What is the optimum temperature for a weight loss? I know that cardio should be around 115 °F. Would 140°F and 30 minutes be optimal?

this question was asked by Guest on Apr 13th 2012, 04:07 pm

Answer and Comments

The optimal temperature for weight lose will vary depending on the user, but on an average it's between 125 to 135 for 30 to 40 minutes. Generally speaking, your body will shed water weight as you sweat, so after using the sauna a few time you would know what temperature is comfortable and allow you to sweat during the sauna session.

Using the sauna alone will only reduce the body water weight. For an effective weight loss, it should be combined with a healthy diet and exercises. To get the best benefits on the infrared sauna, it's best to start using it before it reaches the set temperature because the heaters are at full capacity during the pre-heat time. For example, if you set the sauna to 130 degrees, you should start using the sauna around 120 degrees.

This comment was posted by Crystal Sauna Support on Apr 13th 2012, 07:27 pm

what speakers are used with the jvc audio system

this question was asked by Frank on Mar 19th 2012, 09:05 pm

Answer and Comments

Dear Frank,
We use a generaic brand speakers in our saunas. Please note, when JVC is not avaliable, we will use a similar brand (such as Philips or Pioneer).

This comment was posted by Crystal Sauna Support on Mar 20th 2012, 09:39 am