Frequently Asked Questions

Not everyone is familiar with infrared saunas and we understand that. That's why we've started the FAQs section to help customers understand what are infrared saunas and how they work. Also, we'll be more than happy to answer any question to our best abilities.

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Questions

On average, how long does it take to heat it up?

this question was asked by Guest on Feb 24th 2012, 06:19 pm

Answer and Comments

Our saunas take around 20 to 30 minutes to pre-heat to 115F.

This comment was posted by Crystal Sauna Support on Feb 24th 2012, 07:11 pm

How long is the electrical cord on the Luxury Series 4-5 person corner unit? And how far from the back corner of the unit can the eletrical outlet be?

this question was asked by Guest on Nov 22nd 2011, 01:08 pm

Answer and Comments

The electrical cord is about 8 feet and it comes out from the top of the sauna toward the back-left hand side (if you are facing the sauna). The cord is long enough to reach the ground, so a standard outlet location will work. The electrical outlet should be near the back left wall of the sauna.

This comment was posted by Crystal Sauna Support on Nov 22nd 2011, 05:11 pm

Can I use extension cord with the sauna

this question was asked by Guest on Oct 7th 2011, 11:47 am

Answer and Comments

We do not recommend using an extension cord with the sauna because most extension cords are under rated for a sauna. If you must use an extension cord, make sure it is rated for 20 amps.

This comment was posted by Crystal Sauna Support on Oct 7th 2011, 11:48 am

I noticed these units have radios in them. Though, they are mounted up high, out of the way of the IR panels. Can one have other electronic devices (phone, ipod) anywhere in the sauna without and ill effects to the devices?

this question was asked by Guest on Aug 20th 2011, 12:29 pm

Answer and Comments

Please review the user manual on your iPod, iPad or any other electrical devices before using them inside the sauna. The manual should mention the operating ambient temperature. According to Apple website, the iPod operating ambient temperature is 32° to 95° F (0° to 35° C).

We don't recommend bringing a laptop or a device that generate a lot of heat because they might overheat inside the sauna.

This comment was posted by Crystal Sauna Support on Aug 20th 2011, 10:49 pm

What is the maximum heat your sauna can produce?

this question was asked by Pam on Aug 9th 2011, 03:05 pm

Answer and Comments

The saunas maximum setting is 140 degrees, but depending on the ambient temperature, the sauna can reach between 125 - 140 degrees.

This comment was posted by Crystal Sauna Support on Aug 9th 2011, 03:14 pm

What is the EMF rating for your saunas?

this question was asked by Guest on Apr 28th 2011, 07:48 pm

Answer and Comments

Please visit our article about EMF at http://www.crystalsauna.com/info/emf.php

This comment was posted by Crystal Sauna Support on Apr 28th 2011, 08:20 pm

How is your product packaged and shipped ? Is it considered tail gate freight where I must off load; would I need a forklift; are there ten pieces that two people can easily handle or one person can handle with a two wheeled cart or.....? Thank you,

this question was asked by Colin Tierney on Dec 16th 2010, 09:12 am

Answer and Comments

Dear Colin,
The sauna will be shipped in 3 boxes strapped onto a pallet. The truck will have a lift gate and driver will lower the sauna and drop it on the curb side or the first dry area. If you would like, we can offer inside placement for $295.

You don't need a forklift since the truck has a lift gate. Also, the freight company will call ahead of time to schedule a delivery time.

If you have a two wheeled cart or a dolly, you can move the individual boxes easily. For assembly, we recommend at least two people to set up the sauna because the panels are heavy.

This comment was posted by Crystal Sauna Support on Dec 16th 2010, 10:58 am

What is your return policy?

this question was asked by Guest on Nov 25th 2010, 10:50 pm

Answer and Comments

Please review our complete return policy here.

Summery:
The customer can return the sauna within 30 days after delivery, and the customer would need to contact us for a return authorization number. The customer is required to repack and ship the sauna to our warehouse.

This comment was posted by Crystal Sauna Support on Nov 25th 2010, 10:53 pm

What if my sauna stopped working or doesn't work?

this question was asked by Guest on Nov 4th 2010, 02:07 pm

Answer and Comments

If your sauna stopped working, please contact us right away. For online troubleshooting or to submit a ticket online, please go to our support center

This comment was posted by Crystal Sauna Support on Nov 4th 2010, 02:08 pm

Do you have any discounts or promotions at this time?

this question was asked by Guest on Nov 4th 2010, 01:55 pm

Answer and Comments

Please go to our Promotions page for our current offers.

This comment was posted by Crystal Sauna Support on Nov 4th 2010, 01:56 pm

What's your insurance, guarantee or warranty?

this question was asked by Guest on Nov 4th 2010, 01:51 pm

Answer and Comments

You can review our complete warranty information on the Lifetime Warranty page. For a quick summery, our warranty is as the following:

Residential Use:
Indoor Models Parts: Lifetime warranty on wood, controls and heaters. CD player warranty is limited to one (1) year.
Outdoor Models Parts: Lifetime warranty on controls and heaters. Wood, outdoor cover and CD player warranty is limited to one (1) year.
Labor: One (1) year labor.
Freight & Shipping: One (1) year on replacement part only.

Commercial Use:
Indoor Models Parts: Five (5) years warranty on wood, controls and heaters. CD player warranty is limited to six (6) months.
Outdoor Models Parts: Five (5) years warranty on controls and heaters. Wood, outdoor cover and CD player warranty is limited to six (6) months.
Labor: Six (6) months labor.
Freight & Shipping: Six (6) months on replacement part only.

This comment was posted by Crystal Sauna Support on Nov 4th 2010, 01:54 pm

Is the portable series sauna as effective as the other saunas? How much does it cost to use the portable sauna? Can you sit with your head & hands inside the portable sauna (if you can fit)?

this question was asked by Guest on Aug 25th 2010, 12:14 am

Answer and Comments

The portable saunas are as effective as the other saunas. They use the same type of heaters, only smaller. They are the best alternative when there isn't enough space for a full wooden sauna.

The cost of running the sauna will vary depending on the area, but an estimate of $3 to $5 dollars a month if used around 5 hours a week.

You cannot keep your head inside the sauna because it's too small and there isn't enough ventilation inside the sauna, but you can keep your hands inside.

This comment was posted by Crystal Sauna Support on Aug 26th 2010, 12:14 am

What is the optimal time and heat settings to be used ?

this question was asked by Guest on Aug 5th 2010, 09:54 am

Answer and Comments

The optimal time and heat settings will depend on the user preference. Most of our customers reported that they use the sauna around 125 °F for 30 minutes. However, if you are planning to use the sauna for a cardiovascular workout or have a heart condition, it's recommended to use the sauna at 115 °F for 15 minutes. Make sure to ask your doctor before using the sauna if you have any heart condition or cannot tolerate heat.

We recommend keeping the sauna session under 40 minutes to avoid overheating.

This comment was posted by Crystal Sauna Support on Aug 6th 2010, 10:53 am

Why is it not recommended to use the sauna over 40 minutes?

this question was asked by Ladena on Apr 7th 2010, 03:33 pm

Answer and Comments

The main reason for the 40 minutes time limit is to prevent dehydration and overheating from the sauna.

Dehydration from sweating out water can be prevented by drinking several glasses before and after the sauna. The risk of overheating your body---similar to a sunstroke effect---can occur if you remain too long in a sauna. If you start to feel dizzy or lightheaded while in a sauna, end your session immediately. Cool off, rest and drink water before moving.

This comment was posted by Crystal Sauna Support on Apr 7th 2010, 04:09 pm

What's the difference between carbon saunas vs. infrared saunas?

this question was asked by Guest on Feb 23rd 2010, 04:50 pm

Answer and Comments

Actually carbon saunas or saunas that use carbon fiber heaters are infrared saunas. There are two types of infrared saunas heater which can cause the confusions, ceramic and carbon fiber heaters. Both heaters emit infrared weaves and are called infrared heaters. For more details about the different type of heaters, please visit our heaters education page.

This comment was posted by Crystal Sauna Support on Feb 23rd 2010, 05:00 pm

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