Frequently Asked Questions

Not everyone is familiar with infrared saunas and we understand that. That's why we've started the FAQs section to help customers understand what are infrared saunas and how they work. Also, we'll be more than happy to answer any question to our best abilities.

Ask a New Question Browse Question

Questions

What's the difference between carbon saunas vs. infrared saunas?

this question was asked by Guest on Feb 23rd 2010, 04:50 pm

Answer and Comments

Actually carbon saunas or saunas that use carbon fiber heaters are infrared saunas. There are two types of infrared saunas heater which can cause the confusions, ceramic and carbon fiber heaters. Both heaters emit infrared weaves and are called infrared heaters. For more details about the different type of heaters, please visit our heaters education page.

This comment was posted by Crystal Sauna Support on Feb 23rd 2010, 05:00 pm

How much does it cost to run the 240 volt sauna?

this question was asked by TOM on Feb 20th 2010, 08:51 pm

Answer and Comments

The answer will be similar to the questions What is the cost to run this sauna?. Basically, the cost is based on your power company cost per 1 kilo watt/hour. When reviewing a product, you will find how many watts the sauna requires under the "Power Requirement" section. For example a 4-Person family sauna will require 2900 watts, which is 2.9 kilo watt/hour.

An estimate for a 4-Person sauna 5 times a week is around $7 to $13 dollars a month.

This comment was posted by Crystal Sauna Support on Feb 21st 2010, 12:26 pm

what is max heat of luxury 2 person sauna / basic 2 person saunas

this question was asked by dec on Feb 6th 2010, 08:50 pm

Answer and Comments

The control panel is set to 140° F maximum temperature, but the sauna might not reach that. The average temperature for a 2-person sauna is between 125° F to 140° F.

The Luxury sauna will pre-heat faster and will get hotter than the Basic series because of the extra heaters.

This comment was posted by Crystal Sauna Support on Feb 7th 2010, 12:43 pm

I have a stairway to my basement that goes down 6 stairs, has a small platform, turns left and goes down 7 stairs.will your large u shaped model make it down the stairs?

this question was asked by Chuck on Jan 30th 2010, 07:28 pm

Answer and Comments

The sauna will come in a pre-fabricated kit (6 to 7 panels). You can move them one by one down to the basement. Just make sure you have enough room for a panel 57"x69" to turn around on the platform (for the corner luxury model).

This comment was posted by Crystal Sauna Support on Jan 31st 2010, 04:07 pm

how well will your 3 person family series work located in a nonheated garage with temperatures around 50 to60 degrees

this question was asked by Guest on Jan 30th 2010, 05:31 pm

Answer and Comments

The family series saunas will take longer to pre-heat if the ambient temperature is below 65° F. If the temperature is below 50° F, the sauna might not reach above 130° F.

This comment was posted by Crystal Sauna Support on Jan 31st 2010, 04:03 pm

How hot should a traditional sauna get?

this question was asked by Guest on Jan 4th 2010, 07:39 pm

Answer and Comments

A traditional sauna temperature is between 170°F to 190°F. On the other hand, infrared saunas average temperature is between 120°F to 130°F

This comment was posted by Crystal Sauna Support on Jan 4th 2010, 07:42 pm

Can I install sauna on a carpet?

this question was asked by Guest on Jan 4th 2010, 07:36 pm

Answer and Comments

Our Infrared saunas are designed to be used indoors and can be placed on any floor including carpet.

This comment was posted by Crystal Sauna Support on Jan 4th 2010, 07:38 pm

What is the cost to run this sauna?

this question was asked by Guest on Oct 30th 2009, 09:57 pm

Answer and Comments

This is based on the area and the amount of time you use the sauna. For example, if you use the a 2-person sauna for an hour 5 times a week, the cost to run the sauna is between $5 to $7 dollars a month.

You can always check with your power company how much does it cost per 1 kilo watt/hour (1KW/h). The 2-person sauna runs around 1.8KW/h

This comment was posted by Crystal Sauna Support on Oct 31st 2009, 02:23 pm

Would using the sauna twice a day be too much, like morning and night? Thanks, Ron T.

this question was asked by Ron Thompson on Oct 2nd 2009, 06:14 am

Answer and Comments

Hi Ron,
You can use the sauna twice a day as long as you have sufficient time to cool off after each session and drink plenty of water. The most important part is not to use the sauna longer than 40 minutes each session.

This comment was posted by Crystal Sauna Support on Oct 2nd 2009, 09:52 am

What information does my electrician needs to install the 220-240 volts required by some sauna?

this question was asked by Sam on Jul 23rd 2009, 08:09 pm

Answer and Comments

All our 220-240 volts saunas use a NEMA 6-30 plug (requires a NEMA 6-30 outlet) as in the image below. You would need to inform your electrician about the type of plug and the sauna wattage requirement.

Nema 6-30 Plug and outlet

This comment was posted by Crystal Sauna Support on Jul 23rd 2009, 08:11 pm

How often should I use an infrared sauna?

this question was asked by Guest on Jan 12th 2009, 11:51 pm

Answer and Comments

You can use your infrared sauna on daily basis. However; each sauna session should be 40 minutes or less.

This comment was posted by Crystal Sauna Support on Jan 12th 2009, 11:53 pm

Are implants safe in far infrared saunas?

this question was asked by Guest on Dec 23rd 2008, 10:57 am

Answer and Comments

Metal pins, rods, artificial joints or any other surgical implants generally reflect Far infrared waves and thus are not heated by this system, nevertheless you should consult your surgeon prior to using an Infrared Sauna. Certainly, the usage of an Infrared Sauna must be discontinued if you experience pain near any such implants.

Silicone does absorb Far infrared energy. Implanted silicone or silicone prostheses for nose or ear replacement may be warmed by the Far infrared waves. Since silicone melts at over 200°C (392°F), it should not be adversely affected by the usage of Infrared saunas. It is still advised that you check with your surgeon and possibly a representative from the implant manufacturer to be certain.

This comment was posted by Crystal Sauna Support on Dec 23rd 2008, 10:58 am

Can a sauna cure a cold?

this question was asked by Guest on Oct 23rd 2008, 06:26 pm

Answer and Comments

Probably not but it's certainly a help. Since the body relies on heat to fight off viruses, many people have experienced a greater sense of well-being by "sweating out" their cold.

This comment was posted by Crystal Sauna Support on Oct 23rd 2008, 06:27 pm

How hot will the sauna get? Can it reach 140 degrees?

this question was asked by Guest on Oct 16th 2008, 06:20 pm

Answer and Comments

Infrared sauna operating temperature will vary depends on the room temperature. Generally speaking, if the room temperature is over 70°F the operating temperature should be between 130-140°F. You may set the control panel thermostat at 140°F to reach the highest possible temperature.

In addition, the sizes of the saunas play a major role in how fast the sauna can reach certain temperature. Average pre-heating time is 20-25 minutes, while a 4 person corner unit could take a little bit longer than a 2 person sauna.

The ideal temperature for an infrared sauna is between 120°F to 130°F. Remember, temperature is not important; the fact that you are receiving far infrared heat is.

This comment was posted by Crystal Sauna Support on Oct 16th 2008, 06:25 pm

How would I know if I have a 20 Amps outlet that's required for some saunas?

this question was asked by Samantha on Oct 7th 2008, 02:09 pm

Answer and Comments

20 amp outlets have a special sideways T for one prong. This is so that a device that requires 20 amps can't be plugged into an ordinary 15 amp outlet.

If you cannot find the 20 amps outlet, you'll need an electrician to install it as well as installing the new 20 amp breaker into the breaker panel.

20 Amps outlet

This comment was posted by Crystal Sauna Support on Oct 7th 2008, 02:23 pm