Frequently Asked Questions

Not everyone is familiar with infrared saunas and we understand that. That's why we've started the FAQs section to help customers understand what are infrared saunas and how they work. Also, we'll be more than happy to answer any question to our best abilities.

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when will the model lc400 be available to order and is it possible to get a privacy glass........if not will putting film on the outside be affected by the heat??? Where is the power cord located??? Thank you William (Bud) Bull

this question was asked by Bud on Jan 14th 2015, 07:53 am

Answer and Comments

Right now, the estimated arrival date for the LC400 is in the end of Feb. All our saunas have clear glass and we don't have an option to customize it.

We always recommend customers to use decorative glass films on the glass to add privacy or d├ęcor. You can search "decorative glass file" or visit for more details.

Adding a glass film will not affect the heat of the sauna because glass by itself reflects infrared.

The power cord is located on the sauna roof toward the back left side. The cord is about 8' long and can reach all the way to the ground.

This comment was posted by Crystal Sauna Support on Jan 14th 2015, 10:34 am

When applying decorative glass films is it applied to the outside surface?

This comment was posted by Jimi on Jan 31st 2015, 07:25 pm

Yes, applying the glass file to the outside surface. Glass reflects infrared so it doesn't get hot in the sauna.

This comment was posted by Crystal Sauna Support on Feb 1st 2015, 11:30 am