Frequently Asked Questions

Not everyone is familiar with infrared saunas and we understand that. That's why we've started the FAQs section to help customers understand what are infrared saunas and how they work. Also, we'll be more than happy to answer any question to our best abilities.

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Questions

What's your insurance, guarantee or warranty?

this question was asked by Guest on Nov 4th 2010, 01:51 pm

Answer and Comments

You can review our complete warranty information on the Lifetime Warranty page. For a quick summery, our warranty is as the following:

Residential Use:
Indoor Models Parts: Lifetime warranty on wood, controls and heaters. CD player warranty is limited to one (1) year.
Outdoor Models Parts: Lifetime warranty on controls and heaters. Wood, outdoor cover and CD player warranty is limited to one (1) year.
Labor: One (1) year labor.
Freight & Shipping: One (1) year on replacement part only.

Commercial Use:
Indoor Models Parts: Five (5) years warranty on wood, controls and heaters. CD player warranty is limited to six (6) months.
Outdoor Models Parts: Five (5) years warranty on controls and heaters. Wood, outdoor cover and CD player warranty is limited to six (6) months.
Labor: Six (6) months labor.
Freight & Shipping: Six (6) months on replacement part only.

This comment was posted by Crystal Sauna Support on Nov 4th 2010, 01:54 pm

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