Frequently Asked Questions

Not everyone is familiar with infrared saunas and we understand that. That's why we've started the FAQs section to help customers understand what are infrared saunas and how they work. Also, we'll be more than happy to answer any question to our best abilities.

Ask a New Question Browse Question


How is your product packaged and shipped ? Is it considered tail gate freight where I must off load; would I need a forklift; are there ten pieces that two people can easily handle or one person can handle with a two wheeled cart or.....? Thank you,

this question was asked by Colin Tierney on Dec 16th 2010, 09:12 am

Answer and Comments

Dear Colin,
The sauna will be shipped in 3 boxes strapped onto a pallet. The truck will have a lift gate and driver will lower the sauna and drop it on the curb side or the first dry area. If you would like, we can offer inside placement for $295.

You don't need a forklift since the truck has a lift gate. Also, the freight company will call ahead of time to schedule a delivery time.

If you have a two wheeled cart or a dolly, you can move the individual boxes easily. For assembly, we recommend at least two people to set up the sauna because the panels are heavy.

This comment was posted by Crystal Sauna Support on Dec 16th 2010, 10:58 am